Frequently Asked Questions

Why should I choose the ENT department at Brenner Children’s Hospital?

Brenner’s pediatric ear, nose and throat (ENT)/otolaryngology department is the region’s leader for the treatment of all types of children’s airway, voice, swallowing, sinus, throat and ear conditions. Our board-certified otolaryngologists use the latest in technology and medical advancements to provide exceptional care for children of all ages and are specialists in treating hearing loss with our state-of-the-art hearing aids and cochlear implants.

What is the ENT department phone number?

Our phone number is 336-713-4581.

When are you available?

Our office hours are 8 am to 5 pm, Monday through Friday. To schedule an appointment, new patients should call 877-716-WAKE or 336-716-WAKE. Returning patients, please call 336-713-4581.

What do you treat?

Our expert clinicians and other health care professionals offer comprehensive diagnosis, treatment and management of all types of ENT-related conditions, remove tumors in the head and neck and perform inpatient and outpatient surgical care at Brenner’s extensive surgery center. We also treat hearing loss with our state-of-the-art hearing aids and cochlear implants. Learn more about our clinical services for pediatric patients.

What should I bring with me to an office appointment?

When you come for your appointment, please bring your child’s medical records and any imaging studies, if applicable, which should be placed on a CD or other electronic storage device. Please bring your original studies with you, if possible.

What are the steps I need to take to prepare my child for surgery?

Being there for your child before, during and after surgery is the most important thing you can do to help him or her. Surgery can be a very stressful time; your support helps your child maintain the highest level of emotional health. You may also want to do the following to prepare your child for surgery: 

• Make a list of questions about your child’s diagnosis and treatment and bring that list to your appointments with your doctor. 
• Bring some of your child’s favorite things with you for his or her stay at Brenner. Those comfort items might include family photos, books, favorite toys or stuffed animals, music and a portable music player or a laptop computer. 
• You should also bring things to help you during your child’s period of stay at Brenner. It’s important that you also maintain optimal physical and emotional health during your child’s surgery and post-operative treatment.

We offer a range of support services for patients and their families. Please ask your health care team for more information about Brenner’s support services and a checklist of things to do right before surgery, including any restrictions on food and water intake.

What should I do to care for my child after surgery?

Your health care team will review with you the instructions you should follow after your child’s surgery. These instructions will be specific to your child’s type of surgery and his or her individualized care plan. We will arrange a follow-up appointment with you in advance, if needed. If your child is running a fever after you return home, please call us right away at 336-713-4581.

Is my child going to be okay?

Our pediatric otolaryngologists are experts in their field and have been caring for babies, children, teens and young adults for many years. We use the latest in clinical and technological advancements in the care of our patients and will do all that is medically possible to ensure your child has the best possible outcome during his or her period of care at Brenner Children’s Hospital. In addition, we manage a thorough follow-up care program and work closely with your pediatrician and other pediatric specialists to ensure continued optimal care and treatment for your child.

What happens next?

We want you to know each step of your child’s treatment plan. Your doctor will determine this plan and review it with you in great detail. We welcome you to contact us at any time with any questions you may have. You are also given access to a patient navigator or guide that can advise you throughout your child’s entire stay at Brenner Children’s Hospital.

How often do we need to see you?

Your treatment schedule will depend upon your child’s surgery and condition. Your pediatric otolaryngologist will work with you to set up a schedule that fits your schedule and your child’s specific health care needs.

Can my child play sports and participate in the things they love to do?

Our goal is to see your child enjoy life. We will do everything possible to get your child back to doing his or her favorite things. Certain conditions and treatments may, however, limit your child’s ability to participate in some sports and other physical activities. Your doctor will provide you with this guidance in detail during your child’s period of care.