NICU FAQ: Frequently Asked Questions

Why should I choose the Dale and Karen Sisel Neonatal Intensive Care Unit (NICU) at Brenner Children’s Hospital? 

The Neonatal Intensive Care Unit (NICU) at Brenner Children’s Hospital is one of the largest and most comprehensive intensive care nurseries in North Carolina. Our state-of-the-art NICU provides the highest level of patient care in the region to critically ill infants and newborn babies. Our NICU team includes neonatologists, neonatal nurse practitioners, nurses and respiratory therapists, all of whom are specially trained to provide critical care for babies. 

Our neonatologists work with a team of more than 120 multidisciplinary pediatric specialists across Brenner, including pediatric surgeons, pediatric gastroenterologists and pediatric anesthesiologists, to create individualized treatment plans for each baby we treat. 

What are the NICU visiting hours? 

Our NICU is open 24 hours a day, 7 days a week. We encourage parental presence any time of the day or night. 

What is the NICU phone number? 

You can reach the NICU team by calling 336-713-6428

Can we contact our doctor directly? 

We feel it is essential that you have direct contact with your neonatologist, who can be reached by phone at any time. Additionally, your baby’s nurse can help you contact a doctor by paging the on-call neonatal physician and assisting in scheduling a meeting. 

Who are the people on the NICU team? 

Our team is made up of a team of leading experts specially trained in the care of critically ill newborns. Our exceptional and renowned team of neonatologists, nurses, fellows, residents, respiratory therapists and other health care professionals – one of the largest teams of its kind in North Carolina – works together to ensure your child receives the best possible care and treatment. Learn more about our neonatologists and other health care professionals

Does the NICU have security? 

The security and safety of your baby is one of our top priorities. Our NICU is fully secured by a special system designed to protect our patients. Your doctor and nurse will review these security procedures and policies with you when your baby is admitted. 

What does your nursery look like? 

There are a total of 51 private rooms in the Dale and Karen Sisel NICU. Our new state of the art nursery rooms provide parents and families a quieter and more comfortable environment to bond with their babies and confer with their doctors and staff. 

Is my baby going to be okay? 

Our neonatologists are experts in their field; many of them have been caring for critically ill infants for more than 20 years. We use the latest in clinical and technological advancements in the care of our patients and will do all that is medically possible to ensure your child has the best possible outcome during his or her stay at the NICU.

What types of health problems do you treat? 

The state-of-the-art neonatal intensive care unit (NICU) at Brenner Children’s Hospital provides the highest level of patient care in the region to critically ill infants and newborn babies. Our experts care for all types of congenital and acquired health conditions in infants. View a list of many of the conditions treated by our team of highly trained doctors. 

What is Kangaroo Care? 

Kangaroo Care is a type of therapy in which there is skin-to-skin contact between you and your baby. In this treatment, your baby is held upright against your bare chest for at least one hour. There are many benefits to this novel type of therapy, including potentially decreasing the time your baby stays in the hospital, helping your baby maintain more regular breathing and lowered heart rates and enabling direct bonding between you and your child. Contact a NICU nurse to learn more about Kangaroo Care. 

Do you have a lactation consultant on staff? 

Yes, the NICU lactation consultant works closely with families during their child’s stay and assists mothers who choose to breastfeed their infants. 

What are your visiting procedures and policies? 

Our NICU is open 24 hours a day, 7 days a week. Parental presence is encouraged at all times. Your healthcare team will review with you all the things you will need to do when sharing time with your baby – thoroughly washing your hands is always at the top of the list. 

Can big sisters and brothers spend time with their new baby sibling? 

We have a special big sisters and brothers policy. Your healthcare team will review with you more about when brothers and sisters can visit their new sibling. 

How do you prepare families to take care of their children at home? 

We have special parenting rooms available for each family prior to their child’s discharge from the NICU. These parenting rooms are private rooms where families sleep and care for their babies, with nurses and other staff available at all times to provide full support and answer any questions. 

What type of follow-up care do you provide? 

Located at Amos Cottage, the Follow-up Program is specially designed to provide long-term follow-up care for infants who were patients of a NICU. The programs multidisciplinary team monitors your child’s emotional and physical development carefully. Our experts spot problems early, if they arise, and take steps to help your child get back on track. 

Why do you participate in clinical research trials? 

Pediatric research is an important part of our mission at Brenner Children’s Hospital. Each year, our experts participate in numerous clinical trials or research studies. The goal of research is to find better treatments for children and improve health outcomes. 

Learn more about our current clinical trials and research studies at

Are there other amenities that should I know about? 

In addition to the various clinics, rooms and support services at the Brenner Children's NICU, families also have access to on-site laundry facilities. Families may also use the Ronald McDonald Family Room. Provided to Brenner by the Ronald McDonald Foundation, this room provides a quiet respite for parents to have a snack, check their e-mail or sit and visit with other family members. 

What is the Ronald McDonald House? 

Located directly across the street from the Wake Forest Baptist hospital campus, the Ronald McDonald House is a home away from home for Brenner Children's patients’ families (including siblings) who live outside of Forsyth County. The Ronald McDonald House has 35 bedrooms, living rooms, playrooms and a playground where big sisters and brothers can play. Ronald McDonald House volunteers provide freshly prepared meals each day for visiting families. Family assistance program volunteers also provide support to all family members during their stay. To learn more about the Ronald McDonald House, visit their website.

What kind of support groups do you have for families of NICU patients? 

A NICU support group, led by a mother of a former NICU baby, meets regularly at Brenner Children's and is part of the Family Support Network of Greater Forsyth. Contact a health care team member or your critical care navigator to learn more about this support group for families of NICU patients. 

What is family-centered care? 

Family-centered care is a type of patient care in which our health care team provides care for an entire family. We are available to answer all of your questions and help with any concerns you may have during your child’s stay at the Brenner Children's NICU. 

Do you provide tours of the Brenner Children’s Hospital NICU for parents whose children will be in the NICU shortly after their birth? 

We provide regular tours of Brenner Children’s Hospital and the NICU. These tours can be arranged by speaking to a member of your health care team. Your tour will be conducted by a social worker, who will show you our various clinics, describe our services, introduce you to your clinical team (including the transport team) and show you all of the resources available to you, including the Ronald McDonald House, which is located just across from Wake Forest Baptist Medical Center. 


  • Neonatology (NICU)
  • 336-713-6428

  • Hours

    24 Hours a Day, 7 Days a Week