Frequently Asked Questions

Why should I choose the PICU at Brenner Children’s Hospital?

The Pediatric Intensive Care Unit (PICU) at Brenner Children’s Hospital is the only full-service pediatric center dedicated to caring for very sick or injured infants and children in western North Carolina. Each year, we care for and treat over a thousand children. Our PICU team includes pediatric intensive care specialists, nurses, respiratory therapists and a team of multidisciplinary health care professionals, all of whom are specially trained to provide critical care for infants and children.

Our pediatric intensive care specialists work with a team of more than 120 multidisciplinary pediatric specialists across Brenner, including pediatric surgeons, pediatric gastroenterologists and pediatric anesthesiologists, to create individualized treatment plans for each child we treat. We use the latest in cutting-edge technology and medical advancements to effectively care for our patients and provide a wide range of individualized services to help our patients heal and get better.

What are the PICU hours?

The Brenner Children’s Hospital PICU is open 24 hours a day, 7 days a week; you can visit and stay with your child at all times. Please contact the PICU for additional visitation hours for friends and other family members.

What is the PICU phone number?

You can reach the Brenner PICU team by calling 336-713-0000.

Can we contact the pediatric intensive care doctor directly?

We feel it is essential that you have direct contact with your doctor, who can be reached by phone at any time. Additionally, your child’s nurse can help you contact a doctor by paging the on-call PICU attending physician and assisting in schedule a meeting.

Who are the people on the PICU team?

The Brenner PICU is made up of a team of leading experts specially trained in the care of critically ill infants and children. Our exceptionally trained pediatric intensive care specialists, nurses, fellows, residents, respiratory therapists and other health care professionals – one of the largest teams of its kind in North Carolina – work together to ensure your child receives the best possible care and treatment. Learn more about our clinicians and other health care professionals.

Does the PICU have security?

The security and safety of your child is one of our top priorities. The Brenner PICU is a fully secured by a special system designed to protect our patients. Your doctor and nurse will review these security procedures and policies with you when your child is admitted.

What does the PICU look like?

Brenner’s PICU is one of the most extensive, state-of-the-art PICUs in North Carolina, with a total of 19 beds in our PICU and intermediate unit. All areas of the Brenner PICU are specially designed for easy access and to give more room for you and your family.

Is my child going to be okay?

Our pediatric intensive care specialists are experts in their clinical field; many of them have been caring for critically ill infants and children for many years. We use the latest in clinical and technological advancements in the care of our patients and will do all that is medically possible to ensure your child has the best possible outcome during his or her stay at the PICU.

What types of health problems do you treat?

The Brenner PICU provides care for all types of congenital and acquired health conditions in infants and children. View a full list of many of the conditions treated by our team of highly trained doctors.

Do you provide tours of the Brenner Children’s Hospital PICU for parents whose children will be there shortly after their surgery?

We provide regular tours of Brenner Children’s Hospital and the PICU. These tours can be arranged by speaking to a member of your health care team. Your tour will be conducted by a social worker, who will show you our various clinics, describe our services, introduce you to your clinical team (including the transport team) and show you all of the resources available to you, including the Ronald McDonald House, which is located just across from Wake Forest Baptist Hospital.

What happens after my child is admitted to the PICU?

Our large group of pediatric intensive care specialists, nurses, respiratory therapists and other health care professionals, experts in providing quality care for children with life-threatening medical and surgical conditions, work closely with you during your child’s period of treatment. Your doctor will determine a treatment plan for your child and review it with you in detail. A patient navigator or guide will also be available to provide additional support services and help you and your family during your child’s hospital stay.

What are your visiting procedures and policies?

The Brenner Children’s Hospital PICU is open 24 hours a day, 7 days a week. You can visit and stay with your child at all times. Your healthcare team will review with you all the things you will need to do when sharing time with your child.

Can sisters and brothers visit?

We have a special sisters and brothers policy. Your healthcare team will review with you more about when brothers and sisters can visit their sibling.

Why do you participate in clinical research trials?

Pediatric research is an important part of our mission at Brenner Children’s Hospital. Each year, our experts participate in numerous clinical trials or research studies. The goal of research is to find better treatments for children and improve health outcomes. Learn more about our current clinical trials and research studies.

What is family-centered care?

Family-centered care is a type of patient care in which our health care team provides care for an entire family. We are available to answer all of your questions and help with any concerns you may have during your child’s stay at the Brenner PICU.

Are there other amenities that should I know about?

In addition to the various clinics, rooms and support services at the Brenner PICU, families also have access to on-site laundry facilities. Families may also use the Ronald McDonald Family Room at any time. Provided to Brenner by the Ronald McDonald Foundation, this room provides a quiet respite for parents to have a snack, check their e-mail or sit and visit with other adult family members.

What is the Ronald McDonald House?

Located directly across the street from the Wake Forest Baptist hospital campus, the Ronald McDonald House is a home away from home for Brenner patients’ families (including siblings) who live outside of Forsyth County. The Ronald McDonald House has 35 bedrooms with private baths, living rooms, playrooms and a playground where sisters and brothers can play. Ronald McDonald House volunteers provide freshly prepared meals each day for visiting families. Family assistance program volunteers also provide support to all family members during their stay. To learn more about the Ronald McDonald House, visit their website at