Pediatric Oncology FAQ

Why should I choose the pediatric hematology and oncology program at Brenner Children’s Hospital?

The pediatric hematologists, oncologists and radiation oncologists at Brenner are the region’s leading experts in the diagnosis, treatment and long-term care of children with cancer and blood disorders. Our specialists have trained for many years in both pediatrics and their specialty to provide exceptional care for your child. We use the latest in technology and medical advancements and work with a team of more than 120 multidisciplinary experts at Brenner to provide comprehensive care and treatment.

We specialize in the care of children with a wide range of cancers and blood disorders, including anemia, bone and soft tissue cancer, clotting disorders, leukemia, lymphoma and Sickle Cell anemia.

What is a pediatric hematologist, oncologist and radiation oncologist?

Our physicians are doctors who have trained in both pediatrics and their specialty (hematology, oncology or radiation oncology). They have trained for many years and have extensive experience in the care and treatment of pediatric patients of all ages.

What is the pediatric hematology and oncology office phone number? 

Our phone number is 336-716-4085

When are you available?

Our office hours are from 8 am to 5 pm, Monday through Friday. To schedule an appointment, new patients may call 888-716-WAKE or 336-716-WAKE. Returning patients may call 336-716-4085

What do you treat?

The pediatric hematologists, oncologists and radiation oncologists at Brenner are highly trained specialists with access to the latest in state-of-the-art technology and medications. We work with specialists throughout Brenner Children’s Hospital to provide care for a wide range of pediatric cancers and blood disorders. Learn more about the types of cancers and blood disorders we treat.

What do I need to bring with me for an office appointment?

When you come for your appointment, please bring your child’s medical records and any imaging studies, which should be placed on a CD or other electronic storage device. Please bring your original studies with you, if possible.

What is an IV?

IV is short for intravenous catheter, which is a small tube inserted into a vein for the delivery of medicines that treat pain, anxiety and nausea. IVs are also used to give antibiotics and life-saving medicines to critically ill children. 

What is a portocath or port?

A port or portocathis a catheter inserted into a vein to provide access for chemotherapy. Portocaths are surgically inserted under the skin and the clavicle or collar bone as a direct route to a vein. A small silicone rubber tube is placed on the outside of the body through which medicine can be injected.

What are the steps I need to take to prepare my child for surgery?

Being there for your child before, during and after surgery is the most important thing you can do to help him or her. Surgery can be a very stressful time; your support helps your child maintain the highest level of emotional health. You may also want to do the following to prepare your child for surgery:

  • Make a list of questions about your child’s diagnosis and treatment and bring that list to your appointments with your doctor.
  • Bring some of your child’s favorite things with you for his or her stay at Brenner. Those comfort items might include family photos, books, favorite toys or stuffed animals, music and a portable music player or a laptop computer.
  • You should also bring things to help you during your child’s period of stay at Brenner. It’s important that you also maintain optimal physical and emotional health during your child’s surgery and post-operative treatment.

We offer a range of support services for patients and their families. Please ask your health care team for more information about Brenner’s support services and a checklist of things to do right before surgery, including any restrictions on food and water intake.

What is the Ronald McDonald House?

Located directly across the street from the Wake Forest Baptist hospital campus, the Ronald McDonald House is a home away from home for Brenner patients’ families (including siblings) who live outside of Forsyth County. The Ronald McDonald House has 17 bedrooms, 2 living rooms, 2 playrooms and a playground where sisters and brothers can play. Ronald McDonald House volunteers provide freshly prepared meals each day for visiting families. Family assistance program volunteers also provide support to all family members during their stay. To learn more about the Ronald McDonald House, visit their website at

Do you offer counseling?

We offer many counseling services for children and their families. Counseling to help cope with the diagnosis and treatment plan, changes and relationship stress, behavioral problems and school-related issues and depression anxiety and/or grief are all offered as part of Brenner’s expansive services for patients and their families.

For more details about these counseling services, please contact Jeff Ungetheim at 336-713-5984 or   

What support groups do you have?

Brenner’s expansive team of psychologists, social workers, chaplains and child life specialists works closely with parents, their children and their families during the entire treatment and recovery period. We offer multiple support and group programs to help our patients and their families, including a Parent Coffee HourChild and Teen Support Groups and Sibling SupportGroups. For more information, please contact Jeff Ungetheim at 336-713-5984   

What is family-centered care?

Family-centered care is a type of patient care in which our health care team provides care for an entire family. We are available to answer all of your questions and help with any concerns you may have during your child’s stay at Brenner.

Why do you participate in clinical research trials?

Pediatric research is an important part of our mission at Brenner Children’s Hospital. Each year, our experts participate in numerous clinical trials or research studies. The goal of research is to find better treatments for children and improve health outcomes. Learn more about our current clinical trials and studies at

What happens when I first come to the hospital?

A member of the Brenner hematology and oncology program will be there to greet you when you arrive. We will give you a tour of the clinic and treatment rooms and review the program in detail. Our associates are always available to help you navigate the hospital and get access to all our services and amenities.

Is my child going to be okay?

Our pediatric hematologists, oncologists and radiation oncologists are experts in their field and have been providing care for babies, children, teens and young adults for many years. We use the latest in clinical and technological advancements and medications to care for our patients and will do all that is medically possible to ensure your child has the best possible outcome during his or her period of care at Brenner Children’s Hospital. In addition, we manage a thorough follow-up care program and work closely with your pediatrician and other pediatric specialists to ensure continued optimal care and treatment for your child.

Are there additional resources that you think would be of help?

There are a number of resource materials available to family members of patients, including the Family Resource Library (located in the Pediatric Oncology clinic) and manuals provided by the Children's Cancer Support Program (CCSP). Please see a CCSP counselor for more information about these support materials.